Troubleshoot Login Issues On The Mobile Apps

1 week ago | Dr. Bennett Schultz III

Troubleshoot Login Issues On The Mobile Apps

There are several reasons why you may be unable to log in to the mobile app.

No WiFi or Cellular Signal

The system cannot verify your credentials if you have a weak signal or no Internet connection.

Connect to a strong WiFi network or look for a location with a good cellular signal. You should be able to log in if your mobile browser can load a website.

If this is the case, you will receive the following error message: "No connection."

No Access to Cellular Data

If you are unable to log in, your mobile device settings may be preventing the app from accessing your cellular data.

If this is the case, you will receive the following error message: "No connection."

To test this on your device, do the following:


On your iPhone, go to Settings.

Cellular is the fourth option on the list.

Scroll down to SyncOnSet and ensure it is turned green.


Launch the Settings app.

Select Apps & Notifications.

In the list of applications, select SyncOnSet.

Make sure that Mobile Network is turned on.

Forgot Password

If you try to log in and receive an incorrect password message, you are using the incorrect email address or password.

If you can't remember your password, click Forgot Password? and an email with a reset link will be sent to you. To reset your password, follow the link in the email.

Your new password must contain at least eight characters. including at least one uppercase, one lowercase, and one number Furthermore, the new password must be distinct from your previous five SyncOnSet passwords.

Locked Account

For security reasons, if you enter an incorrect password five times in a row, you will be locked out of your account for an hour.

You can bypass the lockout by resetting your password.

Use the tips below to troubleshoot common mobile login issues with your device and password.

Error Messages: "Network Error" or "There Was a Problem Signing You Into..." You may be attempting to log in with the incorrect email address.

The account you're attempting to access has been deleted.

When creating the account, the confirmation process was not completed.

Still having trouble?

When you try to reset your password, are you redirected to the login page? Try resetting your password on a desktop computer or a device that does not have the Flickr app installed.


Instead of tapping the reset password link, copy and paste it into your mobile browser.

Open the Flickr app and select Get Started.

Tap Next after entering the email address associated with the Flickr account.

Select Forgot Password. A new email with a reset link will be delivered to your inbox.

Open the email, then hover your finger over the Reset your password link.

Select Copy. Open the browser on your mobile device and tap the Address Bar at the top. Tap Go after you've pasted your text.

Instead, the page to reset your password should now appear in your browser.

If you're still having trouble updating your password after following the steps above, please uninstall the Flickr app from your phone, then open the password reset email and tap the link.

Password Troubleshooting

Check your password for these issues:

The first letter of your password may be capitalised automatically, resulting in an invalid password.

Instead of using copy and paste, try manually entering the password to avoid including unwanted spaces.

If your password contains characters that aren't available on your device, change it on a desktop computer to something that can be accessed from any device. If you receive an invalid password or are unsure whether you are using the correct password, tap "I forgot my password" to receive a password reset email.

Old data, web browsers, or addons may occasionally cause problems with the temporary password being sent to you, or your browser may be auto-filling in an old password for you that is no longer valid. Clearing your cache and cookies, as well as using a private browser window, are both recommended.

Microsoft Edge:


Chrome: co=GENIE.Platform%3DDesktop&hl=en


Logging in on older iOS devices or with an older version of the Flickr App.

Make sure you are on our latest iOS App version.

If you're using an iOS device with an older app version, you'll be prompted to log in to the iOS app by entering a code from another device (screenshots below).

Go to the Flickr website using a different browser or device.

Log in with the same account that you want to use to access the app.

Once you've logged in to your web browser, sign into the Flickr App and enter your login code. To log in, enter the code that appears on the screen.

If you are having trouble logging into the app:

Check that your email address is correct. Check with your manager to ensure that this is the email address they have on file for you.

Check that your password was entered correctly, including the absence of any extra spaces.

If the app saves your username and password using autofill, delete it and enter your email and password manually. UNINSTALL and REINSTALL the app from Google Play or Apple's App Store.

Check the Google Play or Apple Store for updates and update the app if one is available.

If none of the above work, reset your password using our platform's desktop version.

>>>To learn How to Create a Steam Account, go here.


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